Privacy Policy

Last updated: March 2026

At Ubuntu, we value community, transparency and respect — and that includes how we handle your personal information.

This Privacy Policy outlines how we collect, use, disclose and protect your information when you visit our website or interact with us.

What Information We Collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Any information you provide through contact forms

  • Information relating to purchases or enquiries

  • Website usage data (via cookies and analytics)

You are not required to provide personal information, but if you choose not to, we may not be able to respond to enquiries or provide certain services.

How We Collect Information

We collect information when you:

  • Submit a contact form

  • Sign up to receive emails or updates

  • Make a purchase (if applicable)

  • Interact with our website

We also collect limited information automatically through cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide customer support

  • Process purchases (if applicable)

  • Send marketing communications (if you opt in)

  • Improve our website and customer experience

We will not sell or rent your personal information to third parties.

Cookies & Website Analytics

Our website is hosted on Squarespace, which may use cookies and similar technologies to:

  • Improve site functionality

  • Analyse website traffic

  • Understand user behaviour

We may use analytics tools (such as Google Analytics) to collect non-identifiable information about how visitors use our website.

You can adjust your browser settings to refuse cookies if you prefer.

Third-Party Services

We may use trusted third-party providers to operate our business, including:

  • Website hosting (Squarespace)

  • Payment processors

  • Email marketing platforms

  • Analytics services

These providers may have access to personal information only to perform specific services on our behalf.

Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take security seriously, no online transmission is completely secure, and we cannot guarantee absolute security.

Accessing or Updating Your Information

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

If you no longer wish to receive marketing emails, you may unsubscribe at any time via the unsubscribe link or by contacting us directly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@ubuntuthriftshop.com.au
Location: Brisbane, Australia